Refund policy

Exchange/Refund

We have 30 day easy returns for either an exchange or refund for your peace of mind. To make a return, please contact us and we will create a return reference number for you and advise the details on how to return.

• The item(s) must be returned in new condition and in their original packaging
• Please ensure the item(s) are packed appropriately so it reaches us in its original condition and undamaged. Any damage and return cost shall be borne by the customer.

This is above and beyond the 2-year warranty, all our items come with.

I have returned an item. When can I expect my refund?
Once we have received the item,

• we'll issue a refund to the original payment method.
• You will be notified through email once the refund has been made
• Please note some banks take 3-5 working days to process a refund back onto credit card accounts.
• If you haven't received an email nor the refund, it's best to notify us and we will sort you out straight away

Faulty Products or Wrong Item
We take care to only stock quality products. All of our products come with a 2-year warranty and, a 30-day return and exchange period.

If there are any issues with the products you have received,

• please contact us straight away for a quick resolution either via email info (at) clinks.com or chat with us.
• If you could include a photo in your email this would be most helpful.

2 Year Warranty

Our products are covered by a 2-year warranty from the day they were bought when used under normal conditions and for the purpose intended.

• Our warranty covers material and manufacturing defects. Other items are excluded, such as (but not limited to) cosmetic wear and tear, damage caused by neglect, damage caused by water or direct sunlight as well as for any consequential loss caused by the malfunctioning or failure of the product. 

In order to make a warranty claim, you need to have purchased the item(s) through our website.

How do I make a claim?

Please email our support team (info at clinks.com) with

• your order details
• a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims. 
• We will arrange either at repair or replacement of the item at our choice and cost.
  
  If you still have questions, please email us at info(at) clinks.com, chat with us or call +1-213-947-4711